Are your prices flexible?
We offer excellent value by providing our socially conscious jewelry at the lowest possible price, generally lower than many traditional jewelry retailers offer for standard jewelry. As a result, we cannot offer additional discounts or negotiated prices.
Where are you located?
We are located at Jewellery & Gemplex Building No. 1 3rd Floor, Garn Al Sabka Street, Jumeirah Lake Towers, Dubai, U.A.E.
What are the opening Hours to visit?
We are open 9am-7.30pm Sunday– Thursday, and 9am-7:30 pm on Saturday. We operate by appointment only in our factory outlet so contact us on email@example.com to book an appointment.
Where is the Jewelry made?
All the pieces are handcrafted in the United Arab Emirates.
How do I best care and maintain my new jewellery purchase?
We offer complimentary cleaning and product check-up (recommended every six months) as a well-advised preemptive measure against the possibility of stone loss or damage that occurs when prongs are bent, pulled, caught, or broken during normal wear.
Why do you charge for rushed orders?
If we are able to expedite your order, a small fee is added to prioritise your jewellery in our workshop.
Why does it take upto 3 weeks for some of the engagement rings to produce?
Due to the intricate designs of some styles, the process to hand set each stone can take longer and this process helps us create a perfect piece for you.
Do you offer bespoke services and how does it work?
Yes. In the instance you have a design that does not exist in our collection, you can contact us by email, firstname.lastname@example.org and sit with one of our designers to discuss. After which we will provide you with a quotation.
What are your lead times?
Most of our jewellery is completed and ready to ship within the first 10 working days after order. However, some intricate designs and bespoke services may take upto 4 weeks.
Can I get any of my jewellery engraved?
We provide engraving services on all orders and provide upto 10-12 character space, based on the design, for free. Please contact us at email@example.com and one of our customer representatives will provide you with fonts availability.
Where is your jewellery Hallmarked?
All of our jewellery will have the following hallmark, which is printed in
Gold (White, Yellow and Rose) - 750
Platinum - 950
Which metals do you offer your jewellery in?
All of our designs are produced in 18k and 14k Gold (White, Yellow and Rose) and Platinum
Why does white gold get a yellow hue?
White gold is derived by rhodium plating. Rhodium is part of the platinum family and platinum is usually darker and duller. Therefore we recommend all our customers to get their white gold or rose gold engagement rings to periodically (approx. once a year) replated to avoid the fade of color.
What's the difference between White gold and Platinum?
When first produced, both platinum and white gold appear the same, however platinum is denser and therefore feels heavier. White gold is less porous material than platinum and therefore less prone to surface scratches.
How long does resizing take?
Resizing can take a maximum of 5 working days.
What if I order the wrong size or design?
Do not worry at all, we provide 30 day free returns, just email us at firstname.lastname@example.org and we will send our shipment services to pick up the order. There will be no charge applied if returned with the 30 days and there on a small fee of $100 will be added to your delivery.