FAQS

Why 'Diamera'?

No two people are exactly alike, and we believe jewelry should be the same. By combining the craftsmanship of fine jewelry with the ability to customize, we work with you to create one-of-a-kind pieces that tell your story. Our select group of diamond suppliers demonstrate a robust chain of custody protocol for their diamonds and have the ability to track and segregate diamonds by origin. These suppliers are required to source diamonds that originate from specific mine operators who follow internationally recognized labor, trade, and environmental standards. We also offer lab created and recycled diamonds, both of which are eco-friendly alternatives.

When you say every piece is customizable, what do you mean?

Once you find a DIAMERA design you like, you can customize it with your diamond/Fancy Gemstone and metals of choice. We will only proceed to build your ring until you have placed the order online.

Are your prices flexible?

We offer excellent value by providing our socially conscious jewelry at the lowest possible price, generally lower than many traditional jewelry retailers offer for standard jewelry. As a result, we cannot offer additional discounts or negotiated prices.

Where are you located?

We are located at Jewellery & Gemplex Building No. 1 3rd Floor, Garn Al Sabka Street, Jumeirah Lake Towers, Dubai, U.A.E.

What are the opening Hours to visit?

We are open 9am-7.30pm Sunday– Thursday, and 9am-7:30 pm on Saturday. We operate by appointment only in our factory outlet so contact us on appointment@diamera.com to book an appointment.

Where is the Jewelry made?

All the pieces are handcrafted in the United Arab Emirates.

About DIamonds

Do you sell Natural or Synthetic Stones?

All the diamonds sold by Dimera are 100% natural stones.

WHAT IS A CONFLICT DIAMOND?

Conflict diamonds, according to the most common definition, are diamonds used by rebel groups to finance civil wars. However, besides civil wars, diamond mining today is plagued by a range of shocking ethical abuses. These include violence by governments, child labor, extreme poverty, and environmental devastation. At Diamera, we believe that the diamond industry needs to focus on addressing all of these problems, which is why in addition to selling beyond conflict free™ diamonds, 5% of our profits are donated to help communities impacted by the jewelry trade build a brighter future with education, environmental restoration, and economic development.

CAN I BUY A SETTING WITHOUT BUYING A DIAMOND?

We do not sell or create settings unless the customer is also purchasing a center stone from Diamera. Our settings are made-to-order with each one handcrafted for a center gem with unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi-mounts. Please let us know if we can assist you in selecting a center gem at DIAMERA.

Jewelry Information

Are your prices flexible?

We offer excellent value by providing our socially conscious jewelry at the lowest possible price, generally lower than many traditional jewelry retailers offer for standard jewelry. As a result, we cannot offer additional discounts or negotiated prices.

Where are you located?

We are located at Jewellery & Gemplex Building No. 1 3rd Floor, Garn Al Sabka Street, Jumeirah Lake Towers, Dubai, U.A.E.

What are the opening Hours to visit?

We are open 9am-7.30pm Sunday– Thursday, and 9am-7:30 pm on Saturday. We operate by appointment only in our factory outlet so contact us on appointment@diamera.com to book an appointment.

Where is the Jewelry made?

All the pieces are handcrafted in the United Arab Emirates.

How do I best care and maintain my new jewellery purchase?

We offer complimentary cleaning and product check-up (recommended every six months) as a well-advised preemptive measure against the possibility of stone loss or damage that occurs when prongs are bent, pulled, caught, or broken during normal wear.

Why do you charge for rushed orders?

If we are able to expedite your order, a small fee is added to prioritise your jewellery in our workshop.

Why does it take upto 3 weeks for some of the engagement rings to produce?

Due to the intricate designs of some styles, the process to hand set each stone can take longer and this process helps us create a perfect piece for you.

Do you offer bespoke services and how does it work?

Yes. In the instance you have a design that does not exist in our collection, you can contact us by email, inquiry@diamera.com and sit with one of our designers to discuss. After which we will provide you with a quotation.

What are your lead times?

Most of our jewellery is completed and ready to ship within the first 10 working days after order. However, some intricate designs and bespoke services may take upto 4 weeks.

Can I get any of my jewellery engraved?

We provide engraving services on all orders and provide upto 10-12 character space, based on the design, for free. Please contact us at inquiry@diamera.com  and one of our customer representatives will provide you with fonts availability.

Where is your jewellery Hallmarked?

All of our jewellery will have the following hallmark, which is printed in
UAE: Gold (White, Yellow and Rose) - 750 Platinum - 950

Which metals do you offer your jewellery in?

All of our designs are produced in 18k and 14k Gold (White, Yellow and Rose) and Platinum

Why does white gold get a yellow hue?

White gold is derived by rhodium plating. Rhodium is part of the platinum family and platinum is usually darker and duller. Therefore we recommend all our customers to get their white gold or rose gold  engagement rings to periodically (approx. once a year) replated to avoid the fade of color.

What's the difference between White gold and Platinum?

When first produced, both platinum and white gold appear the same, however platinum is denser and therefore feels heavier. White gold is less porous material than platinum and therefore less prone to surface scratches.

How long does resizing take?

Resizing can take a maximum of 5 working days.

What if I order the wrong size or design?

Do not worry at all, we provide 30 day free returns, just email us at inquiry@diamera.com  and we will send our shipment services to pick up the order. There will be no charge applied if returned with the 30 days and there on a small fee of $100 will be added to your delivery.

Shipping Information

Do you provide free shipping?

Yes! We provide free shipping on orders from the UAE. However, international orders may have additional taxes and duties imposed by the recipients customs office. If you wish to learn the rates of taxes and duties for your government, kindly visit the Delivery and Returns page for more information.  

Do I need an appointment to make collections on my order?

Yes. We recommend that you check the status of your item on the ‘my account’ and once the item is ready for collection, we will inform you to come and collect. 

How can I track my order?

After your ring is ready for shipment, will send you a tracking code and a link, where you will be able to track your order.

Can I order for express delivery?

Please email us at inquiry@diamera.com if you have a certain deadline in mind and we will accommodate as per convenience.

Will the packing be discreet?

Yes! All our national and international orders are delivered securely under the senders title as ‘DIAMERA LLC’ for insurance and security purposes.

Is the delivery insured?

Yes. All delivery is insured until it reaches the customer and signed off as received.

Can I send it to an alternative address?

As long as the purchase is made by all major credit cards/debit cards, they can be sent to an alternative address. Paypal restricts us to deliver to an alternative address.

How long will Delivery take?

For delivery guidelines please view the ‘Delivery and Returns’ page.

Will I pay for import duties?

Unfortunately yes. The rates we guarantee are exclusive of the duties your respective country charges and therefore will be payable by you at the time of receiving.
Import Duties as per countries can be found at the local customs office or visit the ‘Delivery and Returns’ page for estimates on your countries duties and taxes.

Can I specify a delivery date?

Yes. Once the order is made, a sales representative will email your confirmation and request you to specify a delivery date, if a required deadline exist.

Returns, Refund and Cancellations

How does the free return guarantee work?

Your 30 days money back guarantee begins the day we ship your item and you have 30 days to return your item for an exchange or refund should your item not be suitable.

How can I return my item for resizing?

Just email us at ‘sales@diamera.com’ and a representative will guide you through the process.

How can return an item for refund?

Just email us at ‘inquiry@diamera.com’ and a representative will guide you through the process. Please view the ‘30 Day returns’ page for more info.

How long till I receive my refund?

Once we have cleared all procedures, which usually takes about 48 hours at most, we immediately make the transfer. However, it can take upto 3 to 15 working days in order for your bank to receive the money.

Diamond Info

Does the diamond price fluctuate everyday?

No, diamond price adjust every month to a quarter and it is minimal.

Where do your diamonds come from?

We make sure all our diamond are ethically sourced using the Kimberley process and GIA certificate provided with all stones will verify that.

The meaning of the date on my certificate?

The date represents the date on which your diamond was verified and certified.

Is the certificate provided by GIA?

Yes! All our diamonds are certified by GIA or IGI (International Gemological Institute)

Can I know the source of my Diamond?

An expert can located the root source of most diamonds. However, before reaching the end consumer the diamond has passed many hand and countries which would cause an obstacle in finding the source. If you wish to learn the source of your diamond please inform us and our gemological experts will guide you through it.

Why are two diamonds of same attributes priced differently?

Diamonds are mined from different regions of the world. Cost of mining and the supply chain of each region is different thus causing the same diamond to be priced different.

How are your diamonds sourced?

We buy our diamond from the world's most accredited traders of the industry and they have the reputation to maintain a certain quality in their methods of sourcing and mining.

What clarity stones do you use as accent stones?

All our accent stones are of VS/SI clarity grade and G/H color grade. The grade scale we use is imposed by the GIA.

Could you teach how to read the diamond certificate?

We make it a point that all our customers are satisfied with the quality of the diamond. Therefore we make sure that, if asked, the customer thoroughly understands the certificate.

Slava Yurthev Copyright